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03-11-2014 12:30 AM
i need help, my laptop when it is switched on it plugged in but not charging. If i switch the laptop off it is loading normally! For me it looks like a safety for the battery, that if you have conected with charger that it is not always charging?
Can you please help me out here?
The type is a HP Envy TS 15 Notebook
WIndows 8 installed
thanks and regards
03-13-2014 10:15 AM - last edited on 03-06-2017 09:17 AM by OscarFuentes
Thank you for your query, I will do my utmost to help.
I understand that when the laptop is plugged in, it is not showing charging but you are able to use it normally when disconnected from power. Have you done all the Windows updates? Here is a link to a document on Testing and Calibrating the Battery (Windows 8) to assist you.
If you would like further assistance would you provide the exact model of Envy ts 15 you have. How Do I Find My Model Number or Product Number?
03-23-2014 12:14 PM
I have the same problem. It just showed up for an unknown reason. New HP Envy TS 15. When the laptop is plugged in, the battery icon in the tray states "plugged in but not charging". If I shut down the laptop, then it will charge, just not while turned on.
I attemped to run the system diagnostic that was previously mentioned in the support thread, but I do not get a battery option. I also tried removing the battery and plugging it back in both with laptop on and off.
Coincidently, an automatic update did occur just prior to this bug. Any suggestions much appreciated.
03-24-2014 09:00 AM - last edited on 03-06-2017 10:24 AM by OscarFuentes
03-24-2014 09:06 AM
Thanks for the response. I have tried this solution, but my Windows 8 HP TS 15 does not seem to have Systems diagnostics that include the battery test. When I boot and hit escape, I get the chance to hit F2, but no battery test is available. It only has hard drive, memory, and exit. F1 has system info.
I can't find any utilities that were preloaded either. I have unistalled/reinstalled the drivers from the device manager (both battery and charger), but this was not successful.
03-24-2014 11:33 AM
Let us try running The HP Support Assistant to test the battery. Here is a link to HP Notebook PCs - Checking the Status of the Battery. Good luck
03-26-2014 08:01 AM - last edited on 03-26-2014 04:42 PM by george-p
I ran the battery tool, but still no change. My idicator still says plugged in, not charging. Note, the laptop will indeed charge if it is shut down. Here is a print screen from the battery diagnostic test:
Serial Number:[edited by Moderator]
Product Name: HP ENVY TS 15 Notebook PC
Product Number: E3S10UA#ABA
Cell Voltage 2: 3643 mV
Warranty Type: 1
Cycle count: 110 / 300
Battery Age: 304 days
Serial Number: 34085 2013/05/26
Temperature: 24 °C
Design Capacity: 4400 mAh
Full Charge Capacity: 4323 mAh (98%)
Remaining Capacity: 1987 mAh
Current: 0 mA
Terminal Voltage: 10928 mV
Design Voltage: 10800 mV
Cell Voltage 1: 3642 mV
Cell Voltage 2: 3643 mV
Cell Voltage 3: 3641 mV
Cell Voltage 4: 0 mV
AC Power: True
CT Number: 6DKRD03BB4R84S
Current State: Unknown
Failure ID: OK
Any other suggestions? Thanks for the help.
03-26-2014 10:57 AM - last edited on 03-06-2017 10:49 AM by OscarFuentes
Thank you for your reply.
I understand that the battery charges when the notebook is powered off and connected, but not if it is powered on and connected. Have you checked your power management settings? Here is a link to a Windows Power plans: frequently asked questions. Here is a link to a document for testing the AC adapter. Possibly it is not supplying enough power to support notebook and charging of the battery. Using and Testing the AC Power Adapter
You stated this happened after an automatic update. I would try doing a restore back to a time before the update. Using Microsoft System Restore (Windows 8)
03-26-2014 04:43 PM
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