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Talrath2002
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Battery reporting low charge and hibernating when reaching "100%"

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HP envy x360
Microsoft Windows 10 (64-bit)

So, Windows is reporting my battery life to be anywhere from 3 hours to 14 mins from full charge. On startup I will ususally, not always get a notice that my battery capacity is very low as well. Diagnostics are reporting that one cell of the battery isn't fully charging when that happens. I try to keep the laptop on battery power as often as possible, but when I charge it, it will take a couple of hours to reach 100% but when it does, it immediatly puts itself into hibernate. The laptop is still under warranty and I will be sending it in when I get the chance, but this will be the second time with the same issue. Is this a known problem? I haven't seen this issue pop up before.

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Jeet_singh
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Hi @Talrath2002,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

 

I see from the post that you are having issues with the battery not charging on your HP notebook. Don't worry I'll try my best to help you with this,

 

To provide you with an accurate solution, I'll need a few more details:

Have you made any changes on the PC before the issue started?

Have you tried to update the drivers?

 

In the meantime, let's start off by performing a Hard Reset on the notebookA power reset (or hard restart) clears all information from the computer's memory without erasing any personal data. Performing a power reset might fix conditions such as Windows not responding, a blank display, software freezing, the keyboard stops responding, or other external devices locking up.

 

I have a few steps listed below that should help you resolve this concern: 

 

Unplug the charge and use the laptop until the battery drains to 15%. 

Turn off the laptop and turn it back on after 30mins. 

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager, 

Restart the computer and the issue should be fixed. 

 

Also, Go through them all and let me know what you have determined is causing the issue. 

The first document has the most relevant troubleshooting if your battery appears to be not charging. 

 

Battery Does not Power Notebook or Hold a Charge 

 

Next thing, I would suggest here is to update the BIOS and the Chipset drivers to the latest version using the Official HP website for drivers and downloads: Click here to find it. 

 

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

 

Refer this link to know how to use HP support assistant.

 

Run a battery test using F2 (during restart), if the test failed: 

Check with an alternate battery. 

 

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. 

 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

                                                          

And I Hope you have a good day, Ahead.

Regards,

Jeet_Singh
I am an HP Employee

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