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‎02-10-2017 01:12 PM

HP Recommended
Product: HP Star Wars 15-an050nr
Operating System: Microsoft Windows 10 (64-bit)

the update is stuck at 31% for almost an hour, what can i do?IMG-20170210-WA0011.jpg

1 REPLY 1

‎02-10-2017 10:30 PM

HP Recommended

Hello,

 

Welcome to the HP Support forum. Thank you for posting.

 

I see you posted hours ago. Did the update complete ?

 

** If it completed successfully, I hope all completed fine and you can boot successfully to Windows desktop.

 

** If the update haven't completed yet and you are still stuck on the above screen at around 31%, you can do the following - wait about one more hour and if it is still stuck, there will be no further options left other than interrupting the process and shutting down the PC by pressing and holding for 5-10 seconds the power button of the PC.

 

After that, there are 2 options:

- PC cannot start

- PC can start

 

If the PC can start, you are lucky 🙂 Do not ever again attempt to upgrade/update or mess with the BIOS 🙂

 

If the PC cannot start , check this >> http://support.hp.com/us-en/document/c02693833   and follow the steps in an attemt to recover your BIOS and restore functionality.

 

 

 

Personally, I do not recommend users to update the BIOS unless they experience some issues with your existing BIOS and unless they are sure that the new BIOS will fix this specific issue. General recommendation I provide to users/customers is NOT to upgrade BIOS/UEFI unless they experience any kind of specific BIOS/UEFI issue. Updating just for updaing and just for using the latest verson is not solution. Any kind of update (no matter for what and who relesed it) can fix 2 issues but may introduce 10 more issues. Additionally, upgrading the BIOS (for any vendor) poses more risks because BIOS recovery is not that easy as compared to typical software updates IF something goes wrong.

 

Same applies for Windows Updates, OS update, drivers updates, etc - upgrade/update IF you have issues which you know are fixed in the newer version or for some severe security issues. Otherwise, keep the existing version as long as possible.

 

 

Let me know how it goes 😉

 

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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