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Black Screen in Normal Mode. Only Safe Mode Works.
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Top Student
Posts: 6
Member Since: ‎06-25-2017
Message 31 of 38 (1,205 Views)

Re: Black Screen in Normal Mode. Only Safe Mode Works.

hi so this is my problem

suddenly my screen went black and then each time I reboot it, it goes to black but works fine on safe mode

I searched here and I tried a good device:

 

I actually did the first method and deactivated the graphic display driver through safe mode

and the normal mode worked again...but of course, the resolution is not good

I tried to update the driver on the internet but windows search for updates didn't find any and said that this version is the last version

so what do you suggest?

 

let me add that when the problem started it gave me a blue screen "with writing in it explaining the problem and I seem to remember that it said that I should unplug any new devices recently added and of course I had no new devices" at first few times before it proceeds to the black screen

also, let me add that my hp g62 is very old like 6 years old and it always overheats

thanks 

Honor Student
Posts: 3
Member Since: ‎11-07-2016
Message 32 of 38 (1,179 Views)

Re: Black Screen in Normal Mode. Only Safe Mode Works.

Can anyone of you tell me which solution worked ?? I have Windows 10 by the way. In the normal mode my screen loads up after 10 mins of being black with cursor, but everything is slow.if I click on something everything becomes stuck and I have to restart again. My laptop works completely fine in safe mode. I can't uninstall anything in safe mode because it says windows installer service is not working
HP Support Agent
Posts: 7,693
Member Since: ‎10-12-2016
Message 33 of 38 (1,164 Views)

Re: Black Screen in Normal Mode. Only Safe Mode Works.

[ Edited ]

Hello @Kevzpeter,

 

Welcome to the HP Forums.

 

I would be happy to help with your PC issue.

 

I understand that your win 10 PC is working slow and takes 10 min to boot up however it works fine in safe mode and you but you are not able to uninstall anything in safe mode.

 

Click on this link to further troubleshoot a slow performance issue with your PC.

 

Let me know how it goes.

Have a great day! Smiley Happy

Rainbow23
I am an HP Employee

If you found this post helpful, you can let others know and also show your appreciation by clicking the Accept as Solution button, Thumbs up" button!

Student
Posts: 1
Member Since: ‎09-16-2017
Message 34 of 38 (772 Views)

Re: Black Screen in Normal Mode. Only Safe Mode Works.

This worked for me too. Many thanks

Honor Student
Posts: 2
Member Since: ‎09-16-2017
Message 35 of 38 (760 Views)

Re: Black Screen in Normal Mode. Only Safe Mode Works.

I am having the same problem but I can seem to get the hard ware diagnostic screen to come up
Student
Posts: 1
Member Since: ‎02-04-2018
Message 36 of 38 (183 Views)

Re: Black Screen in Normal Mode. Only Safe Mode Works.

Hi

 

I reset my resolution to try to use a new portable screen i purcahsed for my laptop. It didnt work and couldnt get the second screen to work. Now my HP Elitebook isnt showing anything on its own screen. when starting in safe mode it works but when i go to resolution settings it only has the option of own screen, I apply. No go. WHen i restart - blank screen with cursor eventually shows up.

 

HELP!

 

I have tried setting up with another working secondary monitor that i have on my PC. Just shows a blank screen with cursor on the laptop, blank screen on the secondary display.

 

Thanks for any advice.

 

I have tried resetting (15 second hold on the start button)

I have tried running the SFC/Scannow and it didnt find any integrity violations

 

How do i restore without losing all my files?

 

Thanks,

G

Honor Student
Posts: 2
Member Since: ‎12-09-2013
Message 37 of 38 (171 Views)

Re: Black Screen in Normal Mode. Only Safe Mode Works.

Have you rebooted to safe mode then rolled back your video drivers?

This is what worked for me.

Intern
Posts: 26
Member Since: ‎05-26-2016
Message 38 of 38 (127 Views)

Re: Black Screen in Normal Mode. Only Safe Mode Works.

Follow my instructions in page 3 , turn on safe mode delete VGA drivers turn back to normal mode , find your model number and search google for your model drivers
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