The HP Community is here for you.
06-25-2017 08:15 AM
hi so this is my problem
suddenly my screen went black and then each time I reboot it, it goes to black but works fine on safe mode
I searched here and I tried a good device:
I actually did the first method and deactivated the graphic display driver through safe mode
and the normal mode worked again...but of course, the resolution is not good
I tried to update the driver on the internet but windows search for updates didn't find any and said that this version is the last version
so what do you suggest?
let me add that when the problem started it gave me a blue screen "with writing in it explaining the problem and I seem to remember that it said that I should unplug any new devices recently added and of course I had no new devices" at first few times before it proceeds to the black screen
also, let me add that my hp g62 is very old like 6 years old and it always overheats
06-28-2017 08:10 AM
06-29-2017 12:57 PM - edited 06-29-2017 04:32 PM
Welcome to the HP Forums.
I would be happy to help with your PC issue.
I understand that your win 10 PC is working slow and takes 10 min to boot up however it works fine in safe mode and you but you are not able to uninstall anything in safe mode.
Click on this link to further troubleshoot a slow performance issue with your PC.
Let me know how it goes.
Have a great day!
02-04-2018 10:35 PM
I reset my resolution to try to use a new portable screen i purcahsed for my laptop. It didnt work and couldnt get the second screen to work. Now my HP Elitebook isnt showing anything on its own screen. when starting in safe mode it works but when i go to resolution settings it only has the option of own screen, I apply. No go. WHen i restart - blank screen with cursor eventually shows up.
I have tried setting up with another working secondary monitor that i have on my PC. Just shows a blank screen with cursor on the laptop, blank screen on the secondary display.
Thanks for any advice.
I have tried resetting (15 second hold on the start button)
I have tried running the SFC/Scannow and it didnt find any integrity violations
How do i restore without losing all my files?
02-12-2018 06:13 PM