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‎05-10-2017 01:50 PM

HP Recommended

When i start up the notebook,the screen is black. And stay black. What do i have to do? 

1 REPLY 1

‎05-11-2017 12:03 AM

HP Recommended

Hi,

 

I understand there is no display on the screen. To ensure the exact issue, please check the following:

 

1. When connected with power adapter, check whether there is any light blink on the laptop.

2. Try to connect the laptop with external monitor to check the display.

3. Try to reseat the RAM and power on the laptop.

 

This is to confirm whether its a display issue or not.

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