Blank screen after logo at startup

[biggchuck28]

what if you can't find ur rescue disk?

[dk4059]

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@jeromeb1238 wrote:

I have a similar problem as referenced in this string.  However, when I run HP Diagnostics and run the Memory Test, Start Up Test, or Run-In Test every time it gets to the Memory diagnostic the computer screen goes blank, it sounds like the hard drive stops/slows down, yet power is still on.

does the solution provided below work?  If so, I don't have a RescueRepair CD.  Is there a place to download the Rescue/Repair?  Can I use a flash drive or would it have to be a CD?

Thanks

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[olaglam]

Hello, my laptop is
HP G50 with 2G ram and 220 hard disk.
I was using it to play game yesterday when it frooze and all I did was to press the power button and it switched off, when I was to swicth it on back it shows the hp logo and and the bottom "press esc to start up menu after which it shows blank screen and the fan continues to run, I was able to go to bios to test the hard disk and ram all the test are passed, but I cudnt figure out what else is happening to it , pls help!




<config>/ Opera 9.80</config>

[RedRose0528]

Hello Olaglam,

I understand you laptop at this time will not boot correctly. I will do all I can to help you resolve this issue.

First thing I need to get from you is the full make and model of the computer your using. You did provide G50 but HP created about 10 different G50 series computers. If you are not sure how to locate that information see the links below for a little help.

How do I find my model number 

Please respond at your earliest convenience.

Thanks

[olaglam]

Tanks for the reply The system is HP G50 116CA

[RedRose0528]

Thanks for your reply Olaglam,

First thing we want to do is a hard reset:

1.       Turn computer off and remove all cables and external connections, please remove the battery as well.

2.       Then press and hold the power button for 20 seconds.

3.       Once that is done hook up the battery and ac adapter only.

When you turn the computer on tap the F8 key repeatedly, hopefully you get to black screen with a list of options. Toggle down to safe mode with networking and press enter, if the computer loads correctly you will be in an environment where everything is a lot bigger than normal. (Sometimes this trick is sensitive so you might have a try it a couple times)

If you get to the main desktop screen go to the start button in the button left corner, type msconfig (Do not press enter), if you look at the top you will see that option to choose. Once you click on that a box will display, click on the startup tab and then click on disable all, after that press apply and they ok. The computer will ask to be restarted go ahead and do that. At that point the computer will try to load normally.

Please respond at your earliest convenience. Let me know me know your results.

Thanks

[olaglam]

I have tried it but I couldn't get past the blank screen after thhe HP logo!

[RedRose0528]

Olaglam, 

Okay give this a shot, locate the F11 key on the keyboard as you turn the computer on tap that key. If you see windows loading files go across the bottom you can stop tapping. When you finally see the recovery manger appear click on advanced options at bottom, from there it will give you a list of options and you want to choose system restore than press next. Go through the prompts and you want to select a date the computer wasn't having this issue. (Note this procedure will not affect any documents it will only affect any recently installed updates or programs)

Let me know if this works out any better. 

Please respond at your earliest convenience. 

Thanks

[olaglam]

I tapped F11 and it also shows blank screen!

[RedRose0528]

Hello again Mth0csc,

Alright boot back into bios menu once there press F9 to setup defaults accept the prompt that comes up, then press F10 to save and exit and see if it boots.

If the same thing occurs shut down the computer and I want you reseat the hard drive and the ram, which pretty much means take the hardware out and put it back in. Only do this if you feel comfortable, here is the service manual that will show you how to remove the hardware if you’re unsure how. Instructions to remove hard drive are on page 43 and memory on page 47. Again if you’re not comfortable with this process you don’t’ have try it, if your able to once you finished try to boot up again and see what happens.

Please respond at your earliest convenience.

Thanks