Blank screen after logo at startup

[olaglam]

Thanks for your reply When I press the f9 and f10 and it set to default it shows the blank and I have tried reseating the two rams and the hard drive several times without any improvement.

[RedRose0528]

Olaglam,

Okay thank you for your reply, right now it sounds to like the operating system is corrupt. Did you ever create backup of the OS on a set of dvd’s when you first got the system?

Please respond at your earliest convenience.

Thanks

[olaglam]

No I didn't. But I did try to boot it with a window 7 disc yet it won't get past the blank. Screen after setting the boot order to cd rom

[RedRose0528]

Hello Olaglam,

Okay, I would recommend you contact the HP help desk for the disc. Now if they are available the only discs they will have are the vista disc because the computer came with that originally. If you end of up getting the disc and taking that route whatever information you have on this PC you would lose if you haven’t backed up.

Contact number for HP help desk if you’re in the US or Canada is 800-474-6836, if you reside in another location use this HP worldwide contact link. Just selection your location and it will provide you the number.

If I have been helpful or if you’d like to say thanks you can click the white star under my name to give me Kudos.  I really appreciate it.

Please respond at your earliest convenience.

Thanks

[trog75]

I see this is an old post but I have the same problem. I did the hard reset and it got me to my main screen and no black screen what do I do next or is that it.

[ana_sah]

I m using HP 430 pc notebook n yesterday i was watching a video on my laptop n when i tried to rewind d video,my laptop hanged.i switched it off by pressing d power button for few seconds.After dt i tried to restart it,bt jus d windows 7 logo appeared n den d screen went blank.i did remove d batter n any power supply n pressed d power button for 20-30 secs n den tried to restart it bt it didn't work for me.please help

[nessa_82]

If I use the recovrry disc, will my data be lost? Is there any way to save my documents??? Thank you!

[Mrstenter]

Hi Nessa_82,

I understand you are trying to backup your documents before a recovery.  Is the computer able to start to Windows screen?  What is the current operating system and model of computer?

You could look at this document on a collection of the most frequently asked questions.

http://support.hp.com/us-en/document/c01883653

Hope it helps.

Thanks

[Hopewell_X6_di]

What will heppen about my documents

[Hopewell_X6_di]

I dont have one, Where can i find the Booting or Repairing CD?