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04-05-2017 01:08 AM
I wondered if anyone can help I am unable to start my computer as I keep getting the blue error screen.
The computer did an update Friday.
I have tried many fixes as googled including using restore points tried all restore points still won't load
Tried to load in safe mode and without drivers still won't work
Tried windows allowing it to fix itself and tried rebooting
Ran the hp diagnostic run test first two components passed third component failed
Any advice anyone
04-05-2017 11:51 AM - edited 04-05-2017 11:52 AM
That is hard drive and you need to replace it with a new one of similar form factor as current one had failed.
2.5 inch SATA HDD/SSD.
Use HP Recovery USB to factory reset after replacement of HDD.
You can also alternatively clean install Windows 10 in this laptop if you've already successfully upgraded and activated to Windows 10 previously or if this laptop came with Windows 10.
04-05-2017 12:15 PM
Data is in your failed hard drive. You can try salvaging it by using the method I posted before through Live CD.
You can clean install Windows 10 using this tutorial by creating installation USB via Windows media creation tool: https://www.tenforums.com/tutorials/1950-clean-install-windows-10-a.html