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06-04-2013 04:44 AM - last edited on 06-04-2013 08:38 AM by OrnahP
I have a HP PAVILION DV6-3122SL (I5)
I got a bluescreen
Here is my problem
060313-21590-01 - Copy.dmp
6/3/2013 9:01:54 PM
On Mon 6/3/2013 6:01:54 PM GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\060313-21590-01 - Copy.dmp
This was probably caused by the following module: hal.dll (hal+0xEF3F)
Bugcheck code: 0x124 (0x0, 0xFFFFFFFF8550F01C, 0xFFFFFFFFB6000000, 0x185)
file path: C:\WINDOWS\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
06-04-2013 08:59 AM
Please download and instal the latest HP UEFI Support Environment version from here (of course if you are able to do this).
Restart system and on the startup repeatedly press the F2 key to run HP PC Hardware Diagnostics.
Choose from the list " System Tests " -> " Extensive Tests " -> " Run Once ".
This way we will check whether these blue screens are caused by a hardware problem or not.
Let us know about the result (of course you can also take a photo with result and attach it to your next post in this topic).
06-05-2013 03:22 PM
Download and install HP Software Framework from here and restart system.
Download and install HP Support Assistant software from here and run it.
Click the Updates and tune-ups button to check for HP updates.
To check for recent updates, click Check for HP updates now.
If any updates will appear, install them.
When there will be listed Bios update, plug the power adapter to the notebook, before you will try to install it.
Do not shut down or remove external power from your computer during the process.
Run Windows Update and install all updates from there too. Check the results.
06-06-2013 03:37 PM
It would be great to be able to check minidump files.
Check the below link to find more details about it:
Blue Screen (BSOD) showed up? Check this topic.
I hope that this way I will be able to find cause of your problem.