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04-18-2017 08:09 AM
After the big update of march 2017, my pc started having issues. Few minutes (or few seconds) after starting it, it gives me the blue screen of death.
I tryed to ripristinate to a former version, to reset the pc but everything failed. So I formatted it and reinstalled w10 but the problem still happens.
The pc isn't old, before this update it worked very well. It was averagely fast and without any problem.
Do you have any advise to fix this? Thank you
04-18-2017 12:43 PM
> So I formatted it and reinstalled w10 but the problem still happens.
You probably have a "hardware" problem.
Turn the computer off.
Turn the computer on, and look on the screen for a message like "press <blah> to run HP Diagnostics".
Press that key, and launch the hardware diagnostics.
Give us details of what is found.
04-24-2017 09:05 AM
> How can I know for sure if it's a hard disk problem or not?
How old is the disk-drive? It probably had a warranty for 1 or 2 years.
A few ways to tell:
1. Commercial software ("SpinRite") that does extensive testing. But, after spending money on the software, if the disk-drive is bad, you still have to spend more money to purchase a replacement. Sigh.
2. Extensive writing on the current disk-drive, via: CHKDSK C: /R command. Definitely not recommended, if the disk-drive is "suspect", and you don't have a good backup.
3. Use free "disk-cloning" software, to copy, byte-for-byte, everything from your "out-of-warranty" disk-drive to a brand-new "in-warranty" disk-drive. Such software should have an option to "skip" each sector that it cannot read.
Note that this software only requires enough "health" of the disk-drive to "read", not to "write" -- useful if you want to avoid writing onto a "dying" disk-drive.
4. As I wrote before, reinstalling Windows/applications/personal-files onto a new disk-drive. If there are no problems, you're good, and you can use suggestion #2 to prove that the disk-drive was "dying", and to justify the cost of replacing the disk-drive.