Blue screen

[JoyDean]

This may be on the incorrect board. I was not sure where to post this.

On a different laptop, under one year old,  in a different room, the following has appeared on a blue screen:

Your PC ran into a problem and needs to restart. We're just collecting some error info, and then you can restart.

0% complete.

For more information about this issue and possible fixes, visit 

https://www.windows.com/stopcode

If you call a support person, give them this info:

stop code: MACHINE CHECK EXCEPTION

Can anyone help, please?

PS A couple of hours later, it is still the same.

And another couple of hours later: still the same, so I switched it off, then a few minutes later switched it on again. Since then I have updated the spyware blaster, done the CCleaner and run the antivirus.

[Jeet_singh]

Hi @JoyDean,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

As I understand the computer gets a blue screen error, don't worry I'll try my best to help you with this,

To provide you with an accurate solution, I'll need a few more details:

What is the product number of your product? Use this link to find it: http://support.hp.com/us-en/document/c03754824 

Did this happen after an recent update/upgrade to Windows 10?

When was the last time it worked (date)?

In the meantime, let's try these steps here:

Step 1: Performing a hard reset

Resetting the computer can resolve many issues that cause a blank screen. Use the steps in Performin...

Step 2: Perform an extensive test on the System as well as an extensive test on the Hard drive and Memory from F2 (Please capture the failure ID for further assistance).

For further assistance, please follow the steps suggested in the support document for - HP PCs - Error Messages Display on a Blue Screen (Windows 10, 8, 7)

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Regards,

[JoyDean]

Thank you.  It happened just the once, when my husband went in the study with the intention of sending it to sleep. Since switching it on again, it has worked perfectly  🙂

As I said, it is a different computer in another room and, as it has been sent to sleep now, I cannot check the product or serial number. It is just under one year old and is windows 10. The other day it decided to update over quite a long time but there was no problem afterwards. Perhaps it is as well to leave well alone now?

[A4Apollo]

Hi! @JoyDean, I am the MrRobot. It looks like you were interacting with @Jeet_singh, but he is out of the office today so I'll take over from here.

I appreciate your efforts for trying out the steps.

As you mentioned your laptop is working fine try updating BIOS and latest drivers on your PC using HP support assistant and check if it helps.

Refer this article to know how to use HP support assistant.

I'll watch your reply!

Take Care! 🙂