Bluetooth Device Monitor

[NZ1]

I'm having the same problem on a HP Ultrabook 9470m.

Installing the Intel bluetooth drivers allow me to start windows with the bluetooth services enabled in MSConfig.

I was still having the same problem however with the Ericson Mobile Broadband Service enabled.  I found some slightly newer drivers on the HP website and installed, now when booting with this service enabled I just get a black screen with mouse pointer after logon.  Called HP support and they just advise to reinstall windows - which is not the answer for some bad drivers/software....

I've disabled the Mobile Broadband Service and mobile broadband still appears to work, but would like to get this resolved properly.

[Pegasus1]

I am sorry to see that our company was not the only one to encounter these issues.  I had also after working with HP and then Microsoft narrowed the problem down to "Bluetooth".  What really irritated me to no end was again the HP response to a support calll the the Spectre Hot Line. Kudoes to Mark-SF for struggling past the HP support group.

Just so Mark-SF does not feel alone I too had a problem with the support group at HP. Let me walk you through it.

1st I found a number on the support.hp.com site for Spectre XT support. It was a good number, a HP employee answered took down all the details and toll me since it was almost a dozen Spectre's effected they were assigning me a case manager and a case #.....I thought great! How wrong I was.

They transfered me to the case manager group and a HP case manager did answer the phone. She proceded to tell me that I should not be talking to her, the case number was not valid, and the Spectre group were not supposed to do what they did. I would just have to go back and call them again. Rude, inconsiderate, piss on the client attitude!  I was about to crawl through the phone and strangle someone when my boss took the phone out of my hands.

Now my boss is always calm. cool and collected. He proceded to discuss the problem with the case manager and I walked away to cool down. When I came back he was turning red and his peculiar foreign accent was accentuated until you could not understand his words. But you knew the meaning. He was pissed.  The case manager had proceded to cold transfer him back to the Spectre Group and they insisted they already had a case # assigned and could do nothing else. They transfered him right back to the case manager's group.

The most incompetent, amaturish  support group I have ever encountered in my twenty five year IT career. Granted it's been downhill for ten years but not to the degree of openly feuding with another support group and transfering a customer back and forth and telling us how bad the other group was to do these things while they did them too!

So to HP Spectre Support and HP Case Managers Group my hats off to you and your teams. You managed to achieve the worst rating ever in the history of IT.  As far as I am concerned someone is paying all of you to antogonize, annoy, and spit on their clients while not even trying to be of any help to anyone.  If there was one somewhere, I would put theirnd their names put up a  "IT Support Wall of Shame".

I think Mark-SF did their job for them as usual, thanks Mark-SF for assisting us as well.And thanks for all the other posts that verified the bluetooth issue as well. Thanks all.

[Many_Devices]

Mark - Thanks for all your good work on solving this problem.

[lemmikins]

The other thing you can do to fix it is to set the service to delayed start

[Barry_K]

I realize you found a fix, so for that I am thankful. I will see if it works for me. However, some additional information for the issue, I also have an intel wireless/bluetooth combo. Windows 7 64 Professional.

I work at a school, and we have 75 of the same systems, they all started having symptoms of this issue recently. The thing is, the systems were working fine for awhile, and I have disabled automatic windows updates, so it wasn't a typical windows update that caused the issue.

Because of the way it interacts with the system, I thought maybe it could have been some software update from like an antivirus program or something else. I am currently running Microsoft Security Essentials. Did everyone else who encountered this issue happen to have that AV program?

Lastly, I agree this issue was a pain to narrow down, but in the future, before you go 1 by 1 through the list of services to enable/disable, check your windows event viewer under "system"

Event veiwer can be found by typing eventvwr    on the start or run menu's (works in XP also)

In eventveiwer I found the red "ERROR" saying that bluetooth device monitor was timing out after 30000 ms of no response. (technically that should have only taken 3 minutes to time out, but I had times when it was taking 10-35 minutes.)

I still don't understand how the issue just "started"

Something had to change to cause the issue.

- Dell Inspiron 5521

[Mark-SF]

Barry_K:  I have Microsoft Security Essentials on my Ultrabook laptop as my security software.  Thanks for the tip on the Event Viewer.  I'll keep that in mind for future reference.  Hope the solution I described will work for you.

[Pegasus1]

BARRY_K

Take a look at HP's product called Support Assistant. That is where we believe the update happened.

To make the story short HP thought it would be great to create a counterpart to Windows Update.

The difference is that it would handle the drivers, updates, bios upgrades etc and Windows Update handles the rest .

All automatic.......I won't say it was the one but I think with the evidence I have found , it's likely.Let me know what you find.

[Barry_K]

It definitely isn't the "HP Support Assistant" for my systems.. as they are dell. Also, on all my systems I uninstalled anything that had "Dell" as the software listed when I set them up. Meaning it was pretty much Windows 7 pro 64bit with Microsoft Security Essentials, Windows Updates disabled. I can't think what else might have caused the error, but it wasn't the support assistant from HP (as the same issue you received with the bluetooth device monitor causing login issues is happening on NON-HP systems).