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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-21-2014 09:40 AM

HP Recommended
My HP g6-1d70us running on windows 8 64-bit's sound just stopped working after shutting down.

When I move my mouse to the speaker icon on the task bar, it shows a message "No audio output device is installed".

When I run the troubleshooting, it says "Bluetooth Hands-free audio has a driver problem".

Please, what do I do?
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-22-2014 02:41 PM

HP Recommended

Hi felixchip,


I believe that you have a hardware issue at this point with the sound card and your case it is an integrated card right into the motherboard. I would recommend that you have someone take a look at the hardware. You can call HP Total Care at 1-800-474-6836 in North America or start here if you live outside of North America.

Please click “Accept as Solution ” if you feel my post solved your issue.

Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!


Thank you,

BHK6

I work on behalf of HP

View solution in original post

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4 REPLIES 4

‎08-22-2014 08:56 AM

HP Recommended

Hi @felixchip


What do you have connected via Bluetooth? Did you try the troubleshooting steps from the link in the previous thread we were working on? Is that how you got the Bluetooth error? Does the sound work when you plug in a set of headphones? Try installing your IDT High-Definition Audio driver and let me know if you get an error message when installing it.

Please click “Accept as Solution ” if you feel my post solved your issue.

Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!


Thank you,

BHK6

I work on behalf of HP
Was this reply helpful? Yes No

‎08-22-2014 01:43 PM

HP Recommended
After trying the steps in the other thread, it moved from"No sound card installed" to "Bluetooth hands-free audio has a driver problem". I have tried uninstalling the IDT audio driver and reinstalled it. But, I have the same problem. When I plug headphones, it says "no audio card installed".

Expecting your reply.
Was this reply helpful? Yes No

‎08-22-2014 02:41 PM

HP Recommended

Hi felixchip,


I believe that you have a hardware issue at this point with the sound card and your case it is an integrated card right into the motherboard. I would recommend that you have someone take a look at the hardware. You can call HP Total Care at 1-800-474-6836 in North America or start here if you live outside of North America.

Please click “Accept as Solution ” if you feel my post solved your issue.

Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!


Thank you,

BHK6

I work on behalf of HP
Was this reply helpful? Yes No

‎08-23-2014 12:37 PM

HP Recommended
Thank you.
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