Bluetooth Windows 10

[gbfilter]

Hi there,

I recently upgraded Windows 7 to Windows 10 and have issues with Bluetooth drivers.

- not listed in Device Manager

- not listed in Settings / Devices as Bluetooth-Tab

- greyed out in Settings / Network / Airplane-Mode (or whatever it's called in english)

couldn't find Windows 10 drivers on broadcom.com

or on hp.com

couldn't find bluetooth-drivers for Windows 8.1 on hp.com

Bios-Information: QDS-BRCM1043

thx for help

roman

[Paul_Tikkanen]

Hi:

The only suggestion I can offer would be to see if this BCM BT W10 driver works for you...

http://h20566.www2.hp.com/hpsc/swd/public/detail?swItemId=ob_151553_1

[gbfilter]

hi paul!

thank you for your fast response, sorry for my late.

your files couldn't solve the problem; windows 10 ignores the onboard blutooth-device.

buying a new one is less afford than fixing that.

roman

[Paul_Tikkanen · Accepted solution]

You're very welcome.

Sorry that driver didn't work for you.

[Hector_P]

I am running into exactly the same situation. 

Any update on this driver?

Thanks

Hector

[Paul_Tikkanen]

Hi, @Hector_P :

HP has released a newer W10 Broadcom bluetooth driver recently.

You can see if this one works...

This package contains the Broadcom Bluetooth driver for supported notebook models that are running a supported operating system. Broadcom Bluetooth Driver is required to enable Broadcom Bluetooth devices.

File name: sp73899.exe

Release details

Released: Nov 17, 2015

Version 12.0.1.695 Rev.A

[Hector_P]

Hi @Paul_Tikkanen,

Thank you for your promptly reply,

I installed the driver and still didn't work.

This is an almost new Win10 upgrade from a Win7 vanilla install (HP Restored to out of the box state, total age 2 weeks old).

It is important to mention that this device (that was fully functional on Win7) is not listed in Device Manager.

My guess is we are missing some other chipset driver maybe?

Elitebook 8460p

Bluetooth ID QDS-BRCM1043

BIOS Revision 68SCF Ver. F.61

Thanks

Hector

[Paul_Tikkanen]

You're very welcome, Hector.

My guess is that you had the HP Connection Manager software installed, and the bluetooth radio was turned off at the time you upgraded to Windows 10.

The connection manager software is not compatible with W10, so I don't believe installing it at this point will work to enable the bluetooth radio.

Unfortunately, if the BT radio was turned off at the time, the only way you are going to get it to work again, is to revert to W7, make sure the BT radio is turned on, uninstall the connection manager, verify the BT radio is still on, and then upgrade back to W10.

[HarpoM]

I'm sorry. I posted to the wrong article.

[Hector_P]

Hi Paul_Tikkanen,

You were 100% right. I was a litlle sceptical but I did an image restore to my fresh Win7 install and found that I left BT turned off.

Turned it on, removed connection Managaner, them reinstalled W10 and the BT is working now.

Interestig that W10 was not able to see/turn on the BT. Any idea why?

Thank you!

Hector