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HP Recommended

Снимок.PNG

 

 

 

I installed hp connection a manager and driver that you suggested, the device just does not work

 

 

 

HP Recommended

If the problem is in the WiFi driver, which driver to install?

HP Recommended

Hi:

 

The bluetooth driver I posted for you was the correct one for the Atheros BT showing up in your screen shot.

 

Unfortunately, I don't know why the device has the ! mark next to it if you installed that driver.

 

I suggest you uninstall the device in the device manager, restart the PC and see if it gets reinstalled correctly.

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