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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-29-2018 09:48 PM

HP Recommended
Product: 17x114dx
Operating System: Microsoft Windows 10 (64-bit)

i downloaded the bluetooth software from HP's download center.  The software isn't showing up on device manager. They are in my files, but they should under networking in device manager. how can do this?

 

kenjnichols
3 REPLIES 3

‎12-29-2018 10:36 PM

HP Recommended

@kenjo1

 

Have you installed downloaded file, you have to do that ? Are you sure it is the right file ?

 

Regards.

BH
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‎12-30-2018 06:24 AM

HP Recommended

in HP.com suppport software downloads show 2 drivers for bluetooth. neither one of them are showing in devise manager under networking

kenjnichols

‎12-30-2018 07:23 AM

HP Recommended

Hi, @kenjo1

 

Below is the link to the product specs page for your model notebook.

 

https://support.hp.com/us-en/document/c05333565

 

It does not come with built in bluetooth networking capability, or that feature would have been listed along with the 802.11b/g/n (1x1) Wireless Connectivity specification.

 

The parts list for your model indicates that it comes with a Realtek RTL8188EE-VJ 802.11b/g/n 1x1 Wi-Fi adapter.

 

That model wifi adapter is wifi only, not a combination wifi/bluetooth adapter.

 

http://partsurfer.hp.com/Search.aspx?searchText=Z4P14UA

 

If you must have bluetooth, you have two options...

 

1.  Buy an external USB bluetooth adapter.   I have this one for example.

 

https://www.amazon.com/Kinivo-BTD-400-Bluetooth-4-0-USB/dp/B007Q45EF4

 

2. Replace the internal RTL8188EE wifi adapter with a combination wifi/bluetooth adapter.

 

Realtek RTL8723BE-VB 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter   HP Part # 855106-855

 

I see plenty of them for sale on eBay...

 

https://www.ebay.com/sch/i.html?_from=R40&_nkw=855106-855+&_sacat=0&_sop=15

 

Below is the link to the service manual for your notebook.

 

The wifi card R & R procedure can be found in chapter 6.

 

http://h10032.www1.hp.com/ctg/Manual/c05122688

 

 

 

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