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12-04-2016 02:21 PM
Thanks for posting on HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel.
As I understand the laptop doesn't boot into the windows and instead gets you the error message-"boot device not found",
Please follow the below steps to identify and resolve this concern:
Step 1: Perform a hard reset HP Notebook PCs - Performing a Hard Reset or Forced Reset
Step 2: Restore BIOS default settings
Step 3: Test the hard drive using HP PC Hardware Diagnostics UEFI - click here
Step 4: Reseat the hard drive (here's a video that shows how to re-seat the drive: Click here)
Step 5: Perform an HP System Recovery
If none of the above actions resolved the error condition, back up your personal data and then perform an HP System Recovery on the notebook. See one of the following documents for instructions:
The only other way to install Windows would be to order the recovery media for your laptop and using the recovery media you can install Windows. You can check if the recovery media is available online on www.hp.com/drivers by entering the exact model no. of your laptop. To find the exact model no. click here: http://hp.care/2bygf7l
Otherwise, you could also reach HP phone support to order the recovery media. Please fill out an online form on www.hp.com/contacthp to reach phone support. Let me know if you need any further assistance. Thanks again!
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I am an HP Employee
04-11-2017 03:39 PM
04-11-2017 03:46 PM