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- HP Community
- Archived Topics
- Notebooks Archive
- Bright spot on screen but not dead pixel

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02-06-2015 11:07 AM
Hi, I noticed have a bright spot on my LCD screen. But it doesnt seem like dead pixel. It doesn't seem to be noticeable on a black background. Here are some pictures of it
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Accepted Solutions
02-06-2015 04:04 PM
According to the message you have recently posted I would like to confirm that this is a hardware issue and the display needs to be replaced. I strongly recommend you to immediately Contact HP Technical Support over the Phone for further assistance without any delay to get your Notebook diagnosed and serviced by an authorized HP Certified Engineer
You can also Check your warranty Here to verify the warranty status
Hope this helps, for any further queries reply to the post and feel free to join us again
**Click the KUDOS star on left to say Thanks**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Thank You,
K N R K
Although I am an HP employee, I am speaking for myself and not for HP
02-06-2015 11:28 AM
Dear Customer,
Welcome and Thank you for posting your query on HP Support Forum
It looks like you are having issues with the Display of your Notebook. We will surely assist you with this issue
1. Please check if the Display/Screen of your Notebook shows BRIGHT SPOT even in BIOS or not
Note: Power ON the Notebook and keep tapping the F10 Key to access the BIOS
2. Please tilt the Screen/Display of the Notebook slowly towards back and the front side, check and verify
if the BRIGHT SPOT is seen at all the angles of the display
3. Please connect an external desktop monitor to your Notebook and check if the lines are shown even on the
external monitor
Hope this helps, for any further queries reply to the post and feel free to join us again
**Click the KUDOS star on left to say Thanks**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Thank You,
K N R K
Although I am an HP employee, I am speaking for myself and not for HP
02-06-2015 11:36 AM
02-06-2015 04:04 PM
According to the message you have recently posted I would like to confirm that this is a hardware issue and the display needs to be replaced. I strongly recommend you to immediately Contact HP Technical Support over the Phone for further assistance without any delay to get your Notebook diagnosed and serviced by an authorized HP Certified Engineer
You can also Check your warranty Here to verify the warranty status
Hope this helps, for any further queries reply to the post and feel free to join us again
**Click the KUDOS star on left to say Thanks**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Thank You,
K N R K
Although I am an HP employee, I am speaking for myself and not for HP
