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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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Microsoft Windows 8.1 (64-bit)

Hi, I noticed have a bright spot on my LCD screen. But it doesnt seem like dead pixel. It doesn't seem to be noticeable on a black background. Here are some pictures of it

20141125_130107.jpg20141125_130107.jpg 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

According to the message you have recently posted I would like to confirm that this is a hardware issue and the display needs to be replaced. I strongly recommend you to immediately Contact HP Technical Support over the Phone for further assistance without any delay to get your Notebook diagnosed and serviced by an authorized HP Certified Engineer

 

You can also Check your warranty Here to verify the warranty status

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

**Click the KUDOS star on left to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

K N R K

Although I am an HP employee, I am speaking for myself and not for HP

I am an HP Employee

View solution in original post

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Dear Customer,

 

Welcome and Thank you for posting your query on HP Support Forum

 

It looks like you are having issues with the Display of your Notebook. We will surely assist you with this issue

 

1. Please check if the Display/Screen of your Notebook shows BRIGHT SPOT even in BIOS or not

Note: Power ON the Notebook and keep tapping the F10 Key to access the BIOS

 

2. Please tilt the Screen/Display of the Notebook slowly towards back and the front side, check and verify

if the BRIGHT SPOT is seen at all the angles of the display

 

3. Please connect an external desktop monitor to your Notebook and check if the lines are shown even on the

external monitor

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

**Click the KUDOS star on left to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

K N R K

Although I am an HP employee, I am speaking for myself and not for HP

I am an HP Employee
HP Recommended
The spot seems to be there even in bios. It is not clearly visible near extreme angles. The spot seem to be as if something is in there between the lcd. I cant find the spot when connected to external monitor via hdmi.
HP Recommended

According to the message you have recently posted I would like to confirm that this is a hardware issue and the display needs to be replaced. I strongly recommend you to immediately Contact HP Technical Support over the Phone for further assistance without any delay to get your Notebook diagnosed and serviced by an authorized HP Certified Engineer

 

You can also Check your warranty Here to verify the warranty status

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

**Click the KUDOS star on left to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

K N R K

Although I am an HP employee, I am speaking for myself and not for HP

I am an HP Employee
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