Broken Hinge caused screen to crack

[_DM-39_]

Hi have an almost identical issue to another recent poster:

https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Broken-Hinge-caused-screen-to-crack/m...

and

https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/HP-Envy-right-hinge-and-screen-broken...

After working on the laptop, I began to close the lid in the usual way. The lower left corner of the lid rested against the bottom of the laptop and the screen cracked. I didn't make much effort - I acted as usual. When opening the laptop, there were no features. There are several posts on this forum about this topic. This indicates a constructive and serial problem of this model. Given the high price of the laptop, I expect your company to repair the laptop even though the warranty has expired.

[Nirvana_95]

Hi @_DM-39_ 

Welcome to the HP Support Community. We are really sorry that you are facing screen-related issues with your HP ENVY X360 Laptop - 13-Ay0008ur. We want to help you with it. 

I have sent you a private message with further instructions to get this issue sorted. In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

Thanks!