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ww13mall
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Broken hinges

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I bought three HP Envy M7's and two out of three the left hinge has broken. Screens are seperating and you can not close. They are 15 months old, I am disgusted with everyone having the same problem and HP not fixing them or recalling the computers. I will NEVER buy another HP. I need to knw the hinge part so I can fix these cheap but expensive laptops!

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Omar-E
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@ww13mall

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.

 


 

I Work for HP
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ww13mall
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That would be great because the hinge has completely broken away from the top.

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