Broken screen, Accidental damage protection not given by the hp service(ENVY-J049TX)

[Tatha2014]

The laptop was on the bed and accidentally somebody sat (on the corner) on it by unintentionally. The laptop is really super slim, and with the bed cover color it was fully disguised in there. When i opened the lid the screen was broken. Took that HP laptop to local service center. After 7 days local hp service send me a mail that "the reason is neither accidental, nor coming under  the following  criteria of the ADP service". Please anyone give any suggestion  how to get my ADP. Or what to do now?? I would like to hear the view of any HP representative on this forum. I'm loosing hope for hp.

[Lil_Lisa27]

Hi Tatha2014,

I just sent you a private message. If you are not sure how to check your forum messages, this post has instructions.

Regards.

[george-p]

Hi @Tatha2014 ,'

Thank you for visiting the HP Support Forums. I'm sorry to inform you that your post has needed some editing to remove personal information such as the Serial Number in your post. From our Rules of Participation:

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Thank you
George

[Tatha2014]

one of a case managercalled me... and said they cant do anything... u have to pay the full price. Thats the aciidental damage protection i get.