CD/DVD Drive Not Detected - Windows 10 Pro

[Banarieo]

Hello - I have an HP G7T31AV ZBOOK purchsed about 18 months ago. It came with Windows 7 Pro 64-bt. At the time everything worked fine. Around January I installed the Windows 10 PRO 64-bit upgrade. Since then the CD/DVD ROM Drive has not been recognized. When I put a disk in it and try to run/view the contents the drawer opens and I get a message to insert a disk.

I have a variety of driver options when I look at the driver upgrade page and I'm not sure where to start, what order to test/install them in, etc.

Here is what I have in the Storage section of the driver update list:

Alcor Micro Smart Card Reader Driver (American, International)
Realtek USB and PCIe Media Card Reader Drivers (American, International)
Intel Rapid Storage Technology Driver (American, International)
HP 3D DriveGuard Software (American, International)

In addition, I have drivers in the Multimedia section, the BIOS section, the Firmware section and more! However, when I look at HP Support Assistant on my laptop, it shows no upgrades being required.

Note that when I open Device Manager, I see two (!) CD/DVD drives:
ELBY CLONEDRIVE SCSI CdRom Device
hp DVDRW SU208FM SCSI CdRom Device

Neither one of these lines up with the drivers available (listed above), which only adds to my confusion!

So - what do to? Where to start?

Thanks for your assistance,
Opher Banarie

[REO51ST]

@Banarieo

Go back to Device Manager and uninstall both of these devices.

ELBY CLONEDRIVE SCSI CdRom Device

HP DVDRW SU208FM SCSI CdRom Device

Then reboot.

REO

[Banarieo]

I was pretty sure I had done this at some point in the past, but never hurts to try again....

But it made no difference: The drive is still not recognized by Windows 10. Device Manager brought them both back, but that's all.

[REO51ST]

@Banarieo

Please post the Hardware ID's.

http://www.wikihow.com/Find-Hardware-ID

REO

[Banarieo]

Thanks!
Here are the Hardware IDs....

For ELBY CLONEDRIVE SCSI CdRom Device:

SCSI\CdRomELBY____CLONEDRIVE______1.4_
SCSI\CdRomELBY____CLONEDRIVE______
SCSI\CdRomELBY____
SCSI\ELBY____CLONEDRIVE______1
ELBY____CLONEDRIVE______1
GenCdRom

For hp DVDRW SU208FB:

SCSI\CdRomhp______DVDRW__SU208FB__HH01
SCSI\CdRomhp______DVDRW__SU208FB__
SCSI\CdRomhp______
SCSI\hp______DVDRW__SU208FB__H
hp______DVDRW__SU208FB__H
GenCdRom

Thanks again.