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‎04-28-2017 12:21 PM - edited ‎04-28-2017 12:22 PM

HP Recommended
Product: 17-y054sa
Operating System: Microsoft Windows 10 (64-bit)

 HAVE TRIED BOTH F10 AND F1 BUT NO BIOS ON SCREEN. AM RECEIVING A FLASH 0N THE CAPS LOCK LED OF 3 FLASHES AND THEN 5 QUICK FLASHES.

 

HAVE ALSO TRIED A BATTERY REMOVE RESET.

 

HAVE LOADED BIOS EXE ONTO MY COMPUTER TO TRY AND CREAT A RELOAD USB BUT AM GETTING FAULT OF no match file in multi-fd

2 REPLIES 2

‎04-27-2017 02:08 PM

HP Recommended

HAVE TRIED BOTH F10 AND F1 BUT NO BIOS ON SCREEN. AM RECEIVING A FLASH 0N THE CAPS LOCK LED OF 3 FLASHES AND THEN 5 QUICK FLASHES. THIS HAS HAPPENED AFTER BIOS UPDATE

 

THE COMPUTOR IS 17-Y054SA AND RUNNING WINDOWS 10 WHICH WAS PRE LOADED WHEN PERCHASED

‎04-28-2017 12:54 PM

HP Recommended

Hello,

 

Welcome to the HP Support forum.

 

Your computer has a hardware problem. Based on the way it is blinking, I can conclude this is a related to faulty processor (CPU).

 

The computer needs to be serviced - you need to bring to a technician. It is recommended that you use HP Authorized service center.  If your computer is with active warranty - you should contact HP Support for assistance:

>> https://support.hp.com/us-en/contact-hp

 

Hope this helps.  Note - I am merging your posts all in one thread - here in this topic.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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