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Nonthakon
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Can't use windows after I shutdown not correctly.

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bc-021tx
Microsoft Windows 10 (64-bit)

Hello,

My windows is updated yesterday but I didn't shutdown it correctly.

So after that I can't use my computer.

 

17349114_1279253705477464_448423004_o.jpg

 

here is what i got. i try to recover it by downloading windows 10 iso from here

https://www.microsoft.com/en-US/software-download/windows10ISO

but I don't know what to do after that. Any help?

 

thank you very much.:smileyembarrassed:

 

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A4Apollo
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Message 2 of 4
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Hi! @Nonthakon, Thanks for stopping by HP forums!

 

I understand that you are getting error 0xc000007b on your PC.

 

Don't worry I'd like to help you out.

 

Did you make any software or hardware changes to your PC?

 

Please try the steps recommended below.

 

Open windows Control Panel, open Programs, and Features right-click the entry for HP 3D DriveGuard and select Uninstall.
 
When this has completed, restart the notebook.
 
When windows have reloaded, download and install the version of HP 3D DriveGuard on the following link.

 

Please update the HP 3D drive guard using this link.

 

Also, try running system diagnostics on your PC and let me know the results.

 

Refer this article to know how to run system diagnostics on your PC using this link.

 

 

 

Let me know if this works!

Have a beautiful day ahead! 🙂

A4Apollo
I am an HP Employee

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Nonthakon
Author
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I can't run into my windows.
Is that mean I need to reinstalling it again?
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Riddle_Decipher
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Message 4 of 4
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@Nonthakon

It looks like you were interacting with @A4Apollo, but he's out for the day 

And I'll be glad to help you out.

 

The Riddle_Decipher is at your service,

I reviewed your case and since you've attempted to recover windows using the retail version of the windows 10 .iso file,

And it failed, it's recommended that you go back to the HP Supplied OS using the recovery media.

 

If you haven't created one on your own computer before this issue occurred, you can order one online:
Click here for details on how to obtain a recovery media.

Let me know how that pans out, 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

Riddle_Decipher
I am an HP Employee

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