Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-04-2017 01:43 PM

HP Recommended
Product: 15-ay061nr
Operating System: Microsoft Windows 10 (64-bit)
Trying to do a system restore on my HP laptop, after we somehow got settings adjusted in such a way that we had no administrator and could not get it back due to being locked out of certain settings changes.

I did a data backup and began a recovery, but HP Recovery Manager ultimately failed, "Restoration Incomplete. The restoration did not complete. Please select one of the following buttons:. Save Log. Details. Retry."

Retry achieves same result.

Details only says the following posse with each failed attempt: There might be unexpected reboot during [Windows setup]. The process will cause CTO panic because the image might not be normal now.

I have no external BIOS or operating system from which to boot the system. Any ideas?
1 REPLY 1

‎03-04-2017 06:05 PM

HP Recommended

Have you got another computer on which you could download and create a Windows 10 recovery disk (DVD or thumb drive) using the Microsoft Media Creation Tool? 

 

https://www.microsoft.com/en-us/software-download/windows10

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.