• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-20-2022 03:07 PM

HP Recommended
Product: HP Pavilion Laptop PC 15-eg0027od
Operating System: Microsoft Windows 10 (64-bit)

I am trying to connect my HP Pavilion Laptop PC 15-eg0027od to my Dell27 4K USB-C Monitor - P2721Q (https://www.dell.com/en-us/work/shop/dell-27-4k-usb-c-monitor-p2721q/apd/210-axlt/monitors-monitor-a...).

 

I tried to connect the two with the HDMI to DisplayPort cable as well as the USB-C cable to no avail. The monitor says "No USB-C signal from your device" then goes into standby mode. I get this same type of error message when I tried to used the HDMI to DisplayPort cable. 

 

However, I tested the Dell Monitor with another HP laptop (https://www.hp.com/us-en/shop/pdp/hp-elitebook-840-g8-notebook-pc-customizable-19x35av-mb) and it works just fine. As soon as I connected the USB-C cable, the display showed up on the monitor. 

 

Is there a way to connect my HP Pavilion Laptop PC 15-eg0027od to my Dell27 4K USB-C Monitor - P2721Q ?

Category:
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.