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HP Recommended
Pavilion dv7 Notebook PC
Microsoft Windows 10 (64-bit)

Can't print either from a Word Document or PDF.  HP Printer Officejet Pro 8740 indicates all is ready to print. 

1 REPLY 1
HP Recommended

@Awesus10, Welcome to HP Support Community!

 

The issue could have been caused by the security settings changed on the user profile. 

You may either create a new user, login with the new user profile to install the printer or Turn off the UAC from the control panel and Restart the PC. 

 

Here are the steps to configure UAC settings: 

  • Open User Account Control Settings by clicking the Start button and then clicking Control Panel. In the search box, type UAC, and then click Change User Account Control settings. 
  • To turn off UAC, move the slider to the Never notify position, and then click OK.  
  • if you're prompted for an administrator password or confirmation, type the password or provide confirmation.
  • You will need to restart your computer for UAC to be turned off. 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks" for helping!

TEJ1602
I am an HP Employee

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