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OMEN4988
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Charging Issues

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HP OMEN
Microsoft Windows 10 (64-bit)

My laptop is showing a charging sign but when clicked into it, it says plugged in not charging. I just bought this laptop a week ago. Itried bringing the laptop over to the store I bought this laptop from and when they tested it it was completely fine. I suspected it had something to do with my power outlet, when I changed the position it works. A few hours later it shows the same thing, I tried every method found online but doesn't work what should I do.

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The_Fossette
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Hi @OMEN4988

 

Welcome to the HP Forums!

 

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

 

I reviewed your post and I understand that the battery is not getting charged and you are getting plugged in not charging message.

 

I’d love to help!

 

Follow below steps to fix this issue.

 

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager.

 

Here is how you do it.

 

Step 1: Click the Windows “Start” button and right-click “Computer.”

Step 2: Click “Manage,” then “Device Manager.”

Step 3: Click the “Batteries” section. A list of devices will appear.

Step 4: Right-click the “Microsoft ACPI-Compliant Control Method Battery” device and click “Uninstall.”

Step 5: Click the “Action” menu item and “Scan for Hardware Changes” to reinstall the driver.

 

Restart the computer and the issue should be fixed.

 

Let me know how it goes and you have a good day ahead.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

OMEN4988
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I tried all the steps and it doesn't work. When I brought to the retail store it works. I brought it home it works for an hour or two and it stops charging would you suggest that the battery internally or the charging pack is faulty. Bought it for only a week
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The_Fossette
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Hi @OMEN4988

 

I recommend you to update the bios of your computer from the below link.

 

http://hp.care/2nikIQ9

 

Let me know how it goes.

The_Fossette
I am an HP Employee

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OMEN4988
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I called up HP support and they gained remote access they did exactly what you asked me to do and it worked but this morning I restarted the laptop and it doesn't charge again. I tried redownloading the Bios and it works and it doesn't work a few hours later.

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MKazi
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@OMEN4988

 

Hi,

 

as @The_Fossette is out of the office, I'm replying to you.

 

Let me know if the hardware test was run on the battery. Below mentioned are the steps to initiate the battery test:

  • Hold the power button for at least five seconds to turn off the computer.

  • Turn on the computer and immediately press the F2 key repeatedly, about once every second.

  • The HP PC Hardware Diagnostics (UEFI) main menu is displayed.

HP PC Hardware Diagnostic UEFI screen

  • Select Component tests.

List of the Component tests

  • Please initiate a test on the Battery - The Battery Test checks your system to make sure that the battery is functioning properly. It tests the battery and allows you to run calibration if needed. The Battery Check test time is 2 minutes. Battery Calibration time is 2 to 4 hours.

    To run the battery test and for battery information, follow the steps in Battery Test.

Hope this information helps. Please feel free to let me know what happens. Cheers!

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