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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-28-2014 02:13 AM

HP Recommended

HP Support asked me to do the following.

 

Please provide us the following details so that we could interpret/isolate the cause of the issue:

  1. Please Check if the unit is slow in BIOS.
  2. You can get into BIOS by tapping F10.
  3. Perform a HDD and Memory test in BIOS

4.                  Also let us know if the BIOS is updated (http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=au&dlc=en&lang=en&lc=en&product=5390870&)

 

But didn't tell me how!

 

How do I do this on my Chromebook?

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-30-2014 03:34 PM

HP Recommended

Hi GrahamGadget,

 

Welcome to the HP Forums!

 

I would like to take a moment and thank you for using the forum, it is a great place to find answers. For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

 

I understand that you contacted HP support and they asked you  to perform some tests in the Bios, but you are unable to access it.

 

I believe the support person was accessing the pavilion data for the Windows OS and did not realize you are running Google Chrome.

 

I am unable to locate any documentation on how to enter the bios in Google Chrome. I would suggest  contacting  HP support again, and be sure they are aware you are running Google Chrome OS.

 

 

Please call HP technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. HP Technical Support Sitemap

 

 

Sparkles1

View solution in original post

Tags (1)
1 REPLY 1

‎04-30-2014 03:34 PM

HP Recommended

Hi GrahamGadget,

 

Welcome to the HP Forums!

 

I would like to take a moment and thank you for using the forum, it is a great place to find answers. For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

 

I understand that you contacted HP support and they asked you  to perform some tests in the Bios, but you are unable to access it.

 

I believe the support person was accessing the pavilion data for the Windows OS and did not realize you are running Google Chrome.

 

I am unable to locate any documentation on how to enter the bios in Google Chrome. I would suggest  contacting  HP support again, and be sure they are aware you are running Google Chrome OS.

 

 

Please call HP technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. HP Technical Support Sitemap

 

 

Sparkles1

Tags (1)
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