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‎05-16-2017 07:17 AM

HP Recommended
Product: Chromebook 14-q010nr
Operating System: Chrome OS

My chromebook was giving me a bad password message. I was able to get on internet with my other computer and phone.

I did a powerwash and now I can't even set up the chromebook because I cannot connect to the internet, getting bad password message agian. I tried 3 different networks

 

Thanks,

1 REPLY 1

‎05-17-2017 12:32 PM

HP Recommended

Hi @SexxyIzzy,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are getting a bad password error message on your HP Chromebook 14-q010nr.

 

This issue could occur if you have forgotten the password for Chrome OS.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the link to reset your Google Account password: What to do if you forget your sign-in password (Chrome OS)

 

You may also check the link to set up an internet connection on your HP Chromebook: Setting Up an Internet Connection on Your HP Chromebook 

 

Let me know how this works.
 

You have a good day ahead.

Rainbow23 - HP Support.
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