• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-24-2017 08:24 AM

HP Recommended
Product: Pavillion dv7-6178us
Operating System: Microsoft Windows 7 (64-bit)

Just need a download of the OS to reinstall on this system.  My Boss brought the machine in after failing to complete the task.   Using linux I have wipped the drive writting zeros and random characters multiple times so all data on the system is toast.  The drive has been wipped clean, microsoft is no help with an iso download and I don't have an old windows 7 home premium disk to use with the key present on the machine.

 

I don't want the HP bloatware, just need options to download the OS from HP so a clean install can be completed and this nighmare returned to my boss. 

1 REPLY 1

‎05-25-2017 10:20 AM

HP Recommended

Hi @windowsisavirus,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you want to order the recovery kit for your HP Pavilion dv7-6178us Entertainment Notebook PC to reinstall the operating system.

 

And here's the step by step guide for you in the link: Obtaining HP Recovery Discs or an HP USB Recovery Drive

 

You may also contact HP phone support for further assistance at the link: www.hp.com/contacthp

 

You have a good day ahead.

Rainbow23 - HP Support.
Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.