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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-17-2017 01:14 AM

HP Recommended
Product: Probook 470 G3
Operating System: Microsoft Windows 7 (64-bit)

Hi,

 

We're trying to recreate a W7 recovery disk for our Probook 470.

But the Cloud Recovery Client doesn't find any USB drive to put the recovery media on.

(http://h20566.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=7834523&swItemId=ob_176612_1&swEnvOid=405...)

 

We've tried on several PC's all with the same result. Also older PC's who only have USB2, but nothing seems to work.

 

Is there a work around?

 

Thanks in advance.

1 REPLY 1

‎03-23-2017 01:10 AM

HP Recommended

Hi @ICTOverijse,

 

Please go through the below link and follow the instruction on Using the HP Cloud Recovery Download Tool

 

http://support.hp.com/in-en/document/c05115630

 

If already tried the above instructions, would request you to contact Hp techical support for Recovery Media.

 

HP Worldwide Contact:

http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

 

#HPExpertDay

 

I hope that answers your question. 🙂

 

I am an HP employee, the opinions expressed here are my personal opinions, not of HP.

 

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