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- Compaq presario cq57 comand promp factory reset

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9 REPLIES 9
04-17-2017 10:11 AM
If you tried the methods I posted, and still didn't get through - then recovery partition is corrupted or deleted
Please use HP Recovery USB/discs that you should've created after first setup of this notebook, to factory reset
04-17-2017 10:22 AM
What is the full model name, product number of your laptop?
If your laptop came with Windows 7 and you CAN clearly read all 25 characters of product activation key from COA sticker pasted on the back of your laptop, then try HP expert Paul Tikkanen's suggestion given in this thread:
https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/want-windows-7-back/td-p/592555...

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