Completely shuts off when watching video

[JillChristine]

Whenever I try to watch a video online (youtube, netlix..) my computer completely shuts itself down without any warning. It shuts down almost as if I held down the power button. The video usually only lasts 5-20 seconds before turning off. It also shut itself off once when I tried to uninstall a program. When I turn it back on it is slow to boot, and it show the Windows Error Recovery screen saying "Windows did not shut down successfully..."

My computer isn't overheating. There aren't any viruses. I completely restored the computer to manufacture settings, didn't help. I tried updating a bunch of the drivers including chipset, graphics, and BIOS, didn't help. I'm at a loss as to what I can do to fix it. 

I have a Pavilion dv6-1355dx with Windows 7

Thanks!

[UmerM]

Hello JillChristine, I understand that you are having problems with your laptop/notebook.

What I can suggest you to do is that, try cleaning your Air Vents that let the hot air out so the computer doesn't overheat. If Air Vents are not cleaned properly or have never been cleaned, they can cause the hot air to go back in instead of coming out of the system.

Also, if the Air Vent's are perfectly clean, what you can do is make sure that the Air Vents are getting enough space to release the heat, often people put their notebooks on like a cloth, which blocks the Air Vents, that causes the heat to go back and over heat the computer. Try doing what I have told you. It might help you out.

🙂

[JillChristine]

Thanks, but it's not an overheating issue. I've had the vents cleaned, and I have my computer elevated with a couple inches off of my table.

[SuperMario1]

Hello JillChristine. I understand the computer will shut down randomly when watching videos. I will do my best to assist you! The troubleshooting steps in this HP document provide suggestions regarding a notebook that shuts down by itself. All of this troubleshoot is relevant in your situation.

Please respond when you try this troubleshooting and I will continue to assist you if necessary. Thank you for posting on the HP Forums. Have a great day!
 

Mario

[JillChristine]

Thanks, but that really didn't do anything for me. 

[SuperMario1]

Thank you for the response. I believe the next step is performing a system recovery. If the issue is software related, this should resolve it. For information on performing a system recovery, please reference this HP document.

Afterward, please install the correct drivers so the computer works properly. These steps should resolve the issue.

Please let me know if you have any other questions or concerns.

Mario

[JillChristine]

I restored my computer two weeks ago and updated a bunch of drivers. My computer even shut itself off mid-restore so I started it again. This restore and update didn't help at all. 

[SuperMario1]

In that case, you are calling HP for additional assistance, related to the computer hardware. Their options will be based on the warranty status of the computer. If you do not have this information, you can locate it at this website: http://h20566.www2.hp.com/portal/site/hpsc/public/wc/home?ac.admitted=1384280905804.876444892.199480...

You can utilize this website to learn how to contact HP appropriately, based on your region: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

Please let me know if you have any other questions or concerns.

Mario