Computer does not go into sleep mode properly. It seems to freeze with the fan on and power light on

g61-420ca · ‎03-23-2017

My computer does not go into sleep and hibernate mode properly. This started a few days ago. The power light remains lit and the fan continues to run. I often have to force it off, then turn it back on which sometimes I have to do repeatedly until it finally starts again.

I upgraded to Windows 10 last summer and have had no problem, until now. I followed the instructions at the following webpage:

http://support.hp.com/us-en/document/c03383935#AbT1

but, when I got to Step 2 and clicked on "HP Drivers & Downloads" and entered my model number and entered Windows as my Operating System, it did not give me Windows 10 as an option.

The BIOS Version is Hewlett Packard F.13, 1/25/2010

I hope you can help.

Maverick_Nik · ‎03-23-2017

Hi @g61-420ca,

The reason Window 10 drivers are not availble for this unit is because Windows 10 is not tested on this unit from hp when this model was released.

However, If a specific driver, is not listed, download and install the appropriate driver from Intel website

https://downloadcenter.intel.com/search?keyword=intel+management+engine

#HPExpertDay

I hope that answers your question. 🙂

I am an HP employee, the opinions expressed here are my personal opinions, not of HP.

Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.

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g61-420ca · ‎03-23-2017

Thanks for your reply. I clicked the link, then clicked on Drivers, then clicked on "Windows 10 64-bit" which produced 8 drivers. How do I know which one is right ? And how can I know it's the right one to fix my hibernation problem ?