Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
Hey, the computer is unable to see the USB flash disks. When I go to "Device Manager" I see two "Unknown Devices" under "Other Devices" tab. One has the location: on PCI Bus and has the following Hardware ID.ACPI\HPQ6007*HPQ6007The other one has Location 0 and has these Hardware IDs.IUSB3\ROOT_HUB30&VID_8086&PID_9CB1&REV_0003&SID_2248103CIUSB3\ROOT_HUB30&VID_8086&PID_9CB1&REV_0003IUSB3\ROOT_HUB30&VID_8086&PID_9CB1I have already downloaded sp75104.exe but it can not be installed as it says "PCI not found". I have also downloaded and installed sp66211.exe but they did not help. I am looking forward for your suggestions. Kİnd regards.
You need to install the USB 3 drivers for the problem you are having...
This package contains the Intel USB 3.0 Driver for Intel 8 and U/Y Series Products for supported notebook models running a supported operating system.
You need this driver for the ACPI\HPQ6007 device:
Receives notifications from the integrated accelerometer and automatically parks the hard drive to reduce the risk of damage if the PC is accidentally dropped.
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