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- Computer update deleted everything

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05-13-2016 06:54 AM
My computer updated with a normal update last night, and today my whole computer is erased. All pictures, documents, music, programs. Everything is gone. How do I recover my information???
05-13-2016 07:32 AM
That sounds very troubling. I would try going back to a date before this happened by using System Restore. If that does not give back the information, then do not use the computer anymore, as usage may overwrite the data. My next step would be to use a Linux Live OS. Make a bootable CD/DVD on a different PC, boot to that and to recover the data, or at least see if it is still there and then save to external media.
I'm not an HP employee.
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05-13-2016 09:10 AM
So, HOW are you determining that everything is gone? A Windows Update might cause some problems, but it is certainly NOT going to rummage around your hard drive deleting user files at random.
And, as to using a Linux distro, unless you went to the trouble to manually disable FastStartup (which is enabled by default in Win10), you will find that Linux will refuse to allow you to mount the Windows partition -- because it is, in fact, already mounted in Win10, even though, at that point, Win10 is no longer running.
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