Computer won't burn CDs...HELP!

[koconnor1210]

I'm trying to burn a CD from my Pavillion G6 notebook and when I try in iTunes I get the error message "Disk burner or software not found". I then tried in Windows Media Player, because sometimes iTunes updates do more bad than good and I recently updated iTunes. In Windows Media Player I get this message..."Connect a burner and restart the player". I've never had a problem burning music from my comp to a CD before and often do to use in my car. I have no idea how to fix this or why my computer suddenly stopped allowing me to make CDs.

[DavidPK]

Hi,

Open windows Control Panel, open Device Manager, expand DVD/CD-ROM Drives, right click the drive and select Properties - on the General tab, is there an error code showing in the Device status box?

Regards,

DP-K

[koconnor1210]

"Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"

This is the error code I get.

Thanks!

[DavidPK · Accepted solution]

Hi,

Try following the procedure under the sub-heading Resolution – Method 3: Manually fix corrupted registry entries on the link below to remove the Upper and Lower filters and see if this helps the issue.

http://support.microsoft.com/kb/982116

Regards,

DP-K