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Brate608
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Message 1 of 4
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Computer won't launch games.

HP Recommended
Pavilion notebook
Microsoft Windows 10 (64-bit)
So recently I bought a Pavilion Notebook. I currently have 3 gaming networks such as: Steam,Discord, and Origin. I have bought 5 games such as: Sims 3, Rainbow 6, BattleGrounds, H1Z1, DayZ. I also have the Elgato HD 60. It was all working great until a weeks ago Sims 3 stoped working, then today Rainbow 6 stoped working. All it does is brings up a black box with a red line around it and plays the back ground music to the game. I have uninstalled and reinstalled the games. I also have clean reboot my computer I tried restarting the computer and nothing seems to work. I'm not sure what to do. The only way to exit the program is to Ctr + Alt + Delete then go into task manager and end task. Other than that I am not sure on what to do I really like the computer. Please help me. I really want to play my games again!
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The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 4
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HP Recommended

Hi @Brate608

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you are unable to launch any of your games on the computer.

 

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

  • When was the last time the computer was working fine?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

 

Meanwhile, I recommend you to update the graphics driver and the bios from the below link and check if it resolves the issue.

 

http://hp.care/2nikIQ9

 

Let me know how it goes and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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Brate608
Author
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Message 3 of 4
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About a month ago it was working fine. No I didn't make any changes. Yes I have tried trouble shooting.
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The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,944 2,571
Message 4 of 4
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HP Recommended

Hi @Brate608

 

Thank you for the information.

 

I recommend you to update the graphics driver and the bios from the below link and check if it resolves the issue.

 

http://hp.care/2nikIQ9

 

Let me know how it goes and you have a great day!

The_Fossette
I am an HP Employee

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