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‎11-15-2013 02:07 PM - last edited on ‎04-20-2016 10:24 AM by HP Administrator

HP Recommended

Hello CUEJERMAINE. I can attempt to assist you with your issue. Could you please inform me on what your issue is? Also, could you please provide the following information:

 

1. The computer model number. If you require assistance locating this information, please reference this website: http://support.hp.com/us-en/document/c00033108

2. Your operating system. If you require assistance locating this information, please reference this website: http://windows.microsoft.com/en-CA/windows/which-operating-system

3. Have you installed any new hardware on this computer, before the issue appeared?

4. Have you installed any new software or drivers on this computer, before the issue appeared?

Please respond as soon as possible. I look forward to your response.

Mario

I worked on behalf of HP.
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