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‎01-14-2016 01:29 PM - last edited on ‎01-14-2016 01:32 PM by Retired

HP Recommended

I have this problem, and have tried to follow the advice to set processes to '4', but the drop down only has the option of '1' or '2'.  Setting to '2' does not solve the issue.  I am using a Pavillion x360 11" which I have only had a couple of months, and it is impossible to watch/listen to anything online because of the crackling sound.  Very displeased, particularly because I choose the model because ofht 'beats audio' which was supposed to give me great sound. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-18-2016 06:47 AM - last edited on ‎03-15-2017 05:02 PM by HP Administrator

HP Recommended


Hi @JoanneLi,

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!

I came across your post about the Notebook, and wanted to assist you! I have looked into your issue about your HP Pavilion x360 Notebook constant crackling/buzzing noise.


1. Right click the Speaker icon in the bottom right corner by your time.
2. Click Playback Devices.
3. Click Speakers.
4. Click properties.
5. Click the advanced tab on the Properties window.
6. Change the Default Format drop-down to the highest quality.
7. Apply the properties.
8. Click OK to close the properties window. Restart your Notebook and try the sound.

 

You could  try using the Windows Update Troubleshooting tool to fix any updates that have not come through for Windows.  Please restart the Notebook twice to make sure all update have been completed.

 

I recommend to restore the BIOS defaults.You could restore the BIOS with this document selecting the reloading the BIOS default settings. This has helped others.

Please let me know how this goes.

You can say thanks for trying to help by clicking the Thumbs Up below! Smiley Happy

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP

View solution in original post

4 REPLIES 4

‎01-18-2016 06:47 AM - last edited on ‎03-15-2017 05:02 PM by HP Administrator

HP Recommended


Hi @JoanneLi,

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!

I came across your post about the Notebook, and wanted to assist you! I have looked into your issue about your HP Pavilion x360 Notebook constant crackling/buzzing noise.


1. Right click the Speaker icon in the bottom right corner by your time.
2. Click Playback Devices.
3. Click Speakers.
4. Click properties.
5. Click the advanced tab on the Properties window.
6. Change the Default Format drop-down to the highest quality.
7. Apply the properties.
8. Click OK to close the properties window. Restart your Notebook and try the sound.

 

You could  try using the Windows Update Troubleshooting tool to fix any updates that have not come through for Windows.  Please restart the Notebook twice to make sure all update have been completed.

 

I recommend to restore the BIOS defaults.You could restore the BIOS with this document selecting the reloading the BIOS default settings. This has helped others.

Please let me know how this goes.

You can say thanks for trying to help by clicking the Thumbs Up below! Smiley Happy

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP

‎01-18-2016 01:14 PM

HP Recommended

Hi, the Windows Update Troobleshooter seems to have done the trick.  Thank you very much!

‎01-23-2016 02:34 PM

HP Recommended

This resolved the problem for a few days, but it's crackling again, as bad as ever.  This is rediculous!

‎01-24-2016 03:51 PM

HP Recommended

Hey @JoanneLi,

 


You can contact us at http://ow.ly/Xa6p5

 

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP
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