Critical Error: Start Menu not working

[gbek]

Critical Error:  Start Menu not working

[gbek]

Critical Error:  Start Menu not working

[DavidSMP]

Hi @gbek,

Good Day.  A warm welcome to the HP community. I reviewed the post regarding issues Windows startup errors. I will be delighted to assist you here.

Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 🙂

To assist you with accurate information I would require more information regarding this.

• Did this happen after a recent windows or software update?
• Please let me know the complete model# of the computer to assist you better.
• What’s the exact error message that you get. Please include a screenshot or picture if possible?

For now, please try these steps:

• Please perform a system restore to an earlier time from this link: https://support.hp.com/us-en/document/c03327545   before the issue started by following this option “Restore your computer when Windows cannot start normally” and check if the issue gets resolved.
• If it doesn’t, then to ensure that the computer’s hardware is fully functional please run complete extensive system diagnostics on the computer from this link: https://support.hp.com/sk-en/document/c03467259 and please perform the extensive tests and component tests. It takes 2 hours to run.
• If any diagnostics fail, then please contact HP phone support to get the computer serviced.
• If it passes, please try a push button reset from this link: https://support.hp.com/us-en/product/HP-ENVY-15-j100-Select-Edition-Notebook-PC-series/6521373/model...  to reinstall windows 10 without losing data.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, please. Please note that I am not overloading you with a lot of troubleshooting steps. Instead, just like you, I am eager to ensure that the problem gets resolved. So I am providing you with more resources and information at your disposal to deal with the situation better.

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.  :)  Please reach out for any issues and I'll be there to assist you. 🙂

Take care now and have a splendid week ahead. 🙂