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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-15-2016 09:01 AM

HP Recommended
Product: G62
Operating System: Microsoft Windows 10 (32-bit)
An operating system isn't found but my Ctrl +Alt+Del won't work . Help
4 REPLIES 4

‎10-15-2016 12:28 PM

HP Recommended

Hello @razorkerley

 

Welcome!  Thank you for posting in the HP Support forum.

 

- Could you let me know what your full HP model. Here is how >> http://support.hp.com/us-en/document/c00033108

 

- Did it ever work - what happened/ changed recently ?

 

- Test for hardware issue and post back the results

 

1. Please, shutdown the computer using the power button

2. Power it on.

2.1 As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap).

This should open a HP Startup Menu which may look similar to this one

 

3. Choose F2 to open System Diagnostics. Follow the on-screen instructions to perform System Test >> Quick test.

This will check major hardware componets for issue (do it just in case) . Here is more info >> http://support.hp.com/us-en/document/c03467259#AbT1

 

 

Looking forward to your reply.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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‎10-18-2016 11:59 AM - last edited on ‎10-18-2016 12:08 PM by Retired

HP Recommended

HP G62 NOTEBOOK PC.
Serial number:(removed content)
Product Number: XC302EA #ABU
WINDOWS 7

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‎10-18-2016 01:19 PM

HP Recommended
Have run quick test. System diagnostics ,primary hard disk test quick and full test and all have come up Passed
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‎10-19-2016 12:51 PM

HP Recommended

Hello,

 

This is good news. This means the issue is not related to your hard disk drive but to operating system.

 

I want to be specific in providing you solution steps so I will ask you some questions to clarify.

 

I see your PC arrives usually with Windows 7 x64 preinstalled. You now write about Win 10 32 bit. Is the problem related to Windows 10 32bit (x86) or to Windows 10 x64 ?

How did you install Windows 10 on your PC ? Did you use the free W10 upgrade offer available from Microsoft (some time ago) or you performed clean install of Windows 10 wit HDD format ?

 

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Was this reply helpful? Yes No
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