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‎08-19-2021 08:30 PM - edited ‎08-19-2021 08:34 PM

HP Recommended
Product: Probook 430 G6
Operating System: Microsoft Windows 10 (64-bit)

Hello, 

 

I have started getting BSOD on 3 different laptops (all of them Probook 430 G6)

The minidump indicates issue is related to the rtump64x64.sys driver.

Category:
1 REPLY 1

‎08-19-2021 08:41 PM

HP Recommended

We had the same issue.

The only thing that helped till now is to uninstall the Realtek USB-C Ge driver, reboot and leave the 'Standard" Windows one.

This helped with the BSOD but now another issue, network disconnecting for a few seconds when using the dock and LAN.

Next step is to update the driver directly from Realtek and see how it goes.

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