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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-28-2017 06:27 PM

HP Recommended
Product: HP 15 Nootebook PC
Operating System: Microsoft Windows 10 (64-bit)
Hi, my laptop is kinda overheating so i tried to know whay was going on. I went on BIOS menu to test the fan functionality, but i couldnt find it, so i went for a full memory and hard disk test. Memory was ok, but within 1 minute of HD test, it failed. It was on DST control, error ID U2CMAK-7KA8LM-XD7WL-60X403
I have no idea what was the test about and i couldnt find anything on the internet about this error. If you can also help me find the tool test for the fan, i have the latest version of HP PC Hardware Diagnostic UEFI (6.3.0.0)
1 REPLY 1

‎05-29-2017 12:50 PM

HP Recommended

Hello @Corciu

 

Thank you for posting in the HP Support forum. Welcome onboard !

 

I am sorry about the issues you experience.

 

Usually these codes are a sign of a problem. You cannot find them on the Internet as they are kind of hash, they reveal information about your system, serial number and the issue identified and can only be read by HP support guys.

 

The code you have posted is wrong (there is a characted skipped). Please, double check the code and post it again or perform the tests again. The 3rd block of the code you posted is shorter.

 

Looking forward to your reply.

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*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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