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Dingledoodie
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DV6-3140SA / XE100EA - Recovery Disc Required

HP Recommended
Pavilion DV6-3140SA
Microsoft Windows 7 (64-bit)
Updated to Windows 10 from factory installed Windows 7 (64bit). Recently, laptop became very slow and kept 'hanging' so I did a factory reset and... did two stupid things:

1 - Didn't make recovery image on disc or USB.
2 - Deleted Recovery Partition not realising what it was.

HP no longer supply recovery kits for my model. Can anyone advise on how to get my machine working again?
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GBL84
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Hello @Dingledoodie,

 

 

Sorry to know,

 

 

As HP no longer provides Recovery Media for your model, a couple of other sites you can check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/

 

 

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again !!

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee 

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Paul_Tikkanen
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Hi, @Dingledoodie :

 

If you can still read all 25 characters of the W7 product key on your notebook's case you can make your own plain W7 installation media.

 

This site claims to have genuine, unadulterated W7 ISO files for download...

 

https://www.heidoc.net/joomla/technology-science/microsoft/67-microsoft-windows-iso-download-tool

 

Click on the link labeled Windows ISO Downloader.exe

 

You can use either the:

 

 Win 7 Home SP1 or the (Retail version, but the  OEM key on your PC's case should work with it)

 

 Win 7 Home SP1 COEM (This version would be for what HP would have used--System Builder)

 

N is for European Union (EU) countries.

 

K is for South Korean markets.

 

Then you can use this tool to transfer the file to a 4 GB USB flash drive or a DVD.

 

https://www.microsoft.com/en-us/download/windows-usb-dvd-download-tool

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Dingledoodie
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Hi, thanks for replying. 🙂

I'd already tried Restored Disks but they didn't list my model.

Computer Surgeons don't seem to have it either. 😕
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Dingledoodie
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Thanks, I'll try this and report back.

(PS: My machine is reinstalling Windows 10 fine but then hanging at reboot. If I do as you suggest, will I lose access to Windows 10?)
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Paul_Tikkanen
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You're very welcome.

 

Yes, you will but you can always clean install W10 anytime you want since you had previously upgraded your notebook to W10.

 

You may just want to try reinstalling W10 and see if that fixes the bugs.

 

Use the Media Creation tool below to make a bootable usb flash drive or DVD.

 

https://www.microsoft.com/en-us/software-download/windows10

 

When you get to the part of the installation where you are asked to enter a product key, you select the 'I don't have a product key' option, and W10 will install and automatically reactivate once you are connected to the internet.

 

I checked the Best2Serve HP-ePartner website, and they don't have recovery disks for your model either.

 

The model suffix of your notebook indicates that you are located in the UK.  Best2Serve is the only place you can order recovery disks from in Europe and the UK, unless you want to pay a fortune for international shipping from the USA (and most likely the USA sites won't have recovery disks for non-USA/Canadian models).

 

https://www.best2serve.com/page/rcd_landing

 

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Dingledoodie
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Yeah, I'd looked on Best 2 Serve too.

I don't know the part number for the HP Recovery Kit Disc, but wondered if it might be here? https://archive.org/download/BetaArchive_PC_OS_Recovery_Archive

In the meantime, I'll try your suggestions. 👍
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Paul_Tikkanen
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Unfortunately, I wouldn't know what the part number for the recovery disk set is.

 

It is going to be a set of at least 2 disks.

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