Diagnosing your PC/ Preparing Automatic Repair

[Rob9090]

Thanks again for your help.

I cannot see what I should be buying from your link though? 

I'm a complete novice with this thing. Is it a physical disk I put into the laptop that will do everything automatically?

[GBL84]

Hello @Rob9090,

Scroll to the bottom and expand Order Recovery Media-CD/DVD/USB (1) and click order media

It can be either USB or a DVD. Once you receive, Insert and follow onscreen instruction and that will help you reimage your PC.  

Reinstalling operating system will erase all the data on the hard drive.

Hope this helps, for any further queries reply to the post and feel free to join us again !!

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Thank You,

GBL84

I am not an HP Employee 

[Rob9090]

Hello again,

Sorry for taking your time but I cannot find the option you have mentioned. There is no option as you have on your screenshot.

[GBL84]

Hello @Rob9090,

Iam sorry to know, but Iam able to open and see with the same link.

Please try again. https://support.hp.com/ie-en/drivers/selfservice/hp-pavilion-15-n000-notebook-pc-series/5401225/mode...

Hope this helps, for any further queries reply to the post and feel free to join us again !!

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

GBL84

I am not an HP Employee 

[Rob9090]

This is really strange. That same link does not give me that option. 

Should I ring HP?

[Rob9090]

I've just thought and read through the online article.

I am based in the U.K and doesn't give me that option

[GBL84]

Hello @Rob9090,

You can look online for Recovery Media starting with the linked paged:

https://support.hp.com/gb-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update". If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Service:

contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

Hope this helps, for any further queries reply to the post and feel free to join us again !!

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

GBL84

I am not an HP Employee