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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-13-2017 09:42 AM

HP Recommended
Product: HP Laptop 15-au123cl
Operating System: Microsoft Windows 10 (64-bit)

        Hello Everyone:

 

       For the trouble of doing the system-restore, I am compelled to boot into safe-mode.

Try to boot into the common safe-mode, it prompts:

 

                            This app can’t be opened using the built-in Administrator Account. 

                            Sign in with a different account and try again.

 

        Where is the “built-in Administrator Account”? How can I go there to do

Collection.

 

        Help me to get out of the dilema.                       --Zhao

1 REPLY 1

‎05-13-2017 09:55 AM

HP Recommended

Hello @zpxykm

 

"app can’t be opened using the built-in Administrator Account." is usually refered to Modern/Metro apps and I have never seen this happen with System Restore.

 

What is the name of your account that you currently use ? What account do you try to login while in Safe Mode ?

 

Have you considered using the F11 option to boot to the recovery partition and using System Restore from there. Read more here >> https://support.hp.com/us-en/document/c03327545#AbT5

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*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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