• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-13-2017 09:42 AM

HP Recommended
Product: HP Laptop 15-au123cl
Operating System: Microsoft Windows 10 (64-bit)

        Hello Everyone:

 

       For the trouble of doing the system-restore, I am compelled to boot into safe-mode.

Try to boot into the common safe-mode, it prompts:

 

                            This app can’t be opened using the built-in Administrator Account. 

                            Sign in with a different account and try again.

 

        Where is the “built-in Administrator Account”? How can I go there to do

Collection.

 

        Help me to get out of the dilema.                       --Zhao

1 REPLY 1

‎05-13-2017 09:55 AM

HP Recommended

Hello @zpxykm

 

"app can’t be opened using the built-in Administrator Account." is usually refered to Modern/Metro apps and I have never seen this happen with System Restore.

 

What is the name of your account that you currently use ? What account do you try to login while in Safe Mode ?

 

Have you considered using the F11 option to boot to the recovery partition and using System Restore from there. Read more here >> https://support.hp.com/us-en/document/c03327545#AbT5

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.