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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-14-2017 06:34 AM

HP Recommended
Product: HP Notebook - 15-ac123tx
Operating System: Microsoft Windows 10 (32-bit)

I have purchased via online(flipkart) HP laptop above mentioned model. Now i had problem was display issues, Left hand side two vertial lines showing . I think this is display problem. How can i service my laptop . Help me.

1 REPLY 1

‎04-14-2017 06:46 AM

HP Recommended
Hi,


Please connect your laptop to external monitor through HDMI cable and see if lines are appearing in the external monitor.

Is the lines there in BIOS setup? Tap away F10 key as soon as you power on laptop to enter BIOS setup.

If yes,

Then your laptop is covered within 1 year warranty and you still have 5 months left. I'll suggest you to directly contact HP technical support in your region. They would assist you further.

This forum is not official HP technical support. HP maintains no official presence here. All the members helping others here are end users like you.

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

Warranty check:
https://support.hp.com/us-en/checkwarranty

Possibly display panel issue. If it is display connector issue, then lines would come and go during the movement of lid or laptop.


Regards

Visruth
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