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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-17-2013 10:27 PM

HP Recommended

 After install windows 7, message on startup reads - "device driver software was not successfully installed ".

Relates to three drivers - base system device and two unknown devices .  All memory technology devices.  

Locations: PCI bus6, device 0, function 3; PCI bus 6, device 0, function 4; PCI bus 6, device 0, function 1.  

Status message reads reinstall driver for this device (Code 18), but when I attempt to reinstall, message says latest driver already there.

Details tabs show Property Device Desc drop down button  & Value Base System Device for function 3 

  & Hardware ids drop down for  Property 2 x Unknown devices.

Value = Unknown device - function,4

               

                 PCI/VEN_197B&DEV_2384&SUBSYS_30F4103C&REV_00

                 PCI/VEN_197B&DEV_2384&SUBSYS_30F4103C

                 PCI/VEN_197B&DEV_2384&CC_088000

                 PCI/VEN_197B&DEV_2384&CC_0880

 

Value = Unknown device, function 1

                PCI/VEN_197B&DEV_2382&SUBSYS_30F4103C&REV_00

                PCI/VEN_197B&DEV_2382&SUBSYS_30F4103C

                PCI/VEN_197B&DEV_2382&CC_088000

               PCI/VEN_197B&DEV_2382&CC_0880

 

Any ideas? I need plain English explanation, as not very tech savvy

3 REPLIES 3

‎12-18-2013 06:34 AM

HP Recommended

Please try installing the card reader drivers from the following weblink:

 

 

http://ftp.hp.com/pub/softpaq/sp49501-50000/sp49706.exe

I am an HP employee.

Regards,
Vidya

Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.

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‎12-23-2013 07:10 PM

HP Recommended

Thank you so much.  Issue is completely resolved.  Much appreciate your prompt response

‎05-13-2017 11:36 AM

HP Recommended

Solved the issues. Thanks

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